How It Works

How Sonia AI Works

One AI. Every call. Zero missed opportunities.

Complete call management

Sonia AI handles incoming customer calls and outbound campaigns simultaneously.

Inbound Calls
Customer calls your business number
→
Sonia AI answers instantly, greets the caller
→
Handles booking, answers FAQs, or transfers to staff
→
Updates your CRM / calendar automatically
Outbound Calls
Get data from your ERP & set triggers
→
Sonia AI calls each customer automatically
→
Delivers reminders, confirms bookings, or qualifies leads
→
Logs results & syncs with your systems
Deep Expertise

AI Agents with Industry Knowledge

Sonia AI learns from your business profile, unique knowledge and procedures. Teach once, remember forever.

Custom Knowledge Base

Upload your menus, policies, FAQs, product catalogs, and procedures. Learns your business inside and out.

Intelligent Retrieval

Retrieves the right information in real-time. No scripted answers, only accurate responses.

Always Up to Date

Update any time — new policies, menu items, seasonal offers. Changes go live instantly.

Voice Lab

Customisable Voice & Personality

Control how your AI agent sounds and behaves.

Full Control Over Every Detail

  • Speaking speed: natural, slow, fast
  • Intonation and emotional expressiveness
  • Personality traits: warm, professional or calm
  • Custom agent name and greeting style
  • Language localisation and accent
  • Different voices for different departments
Speed
1.2x
Stability
0.75
Expressiveness
0.50
Personality
Warm Professional Upbeat Calm
Voice
S
Sarah
A
Alex
M
Maya
+15
Workflow Builder

Drag-and-Drop Workflow Builder

Design complex multi-step call flows visually. Route calls, connect tools, and branch logic — all without code.

Subagent Dispatch Tool Agent Transfer Transfer to # End Call
billing tech sales appointment
Subagent
Greeting Agent
Welcome & identify intent
Voice: Sarah
Dispatch Tool
Customer Lookup
Search CRM by phone
POST /api/lookup
Subagent
Billing Agent
Handle billing inquiries
Voice: Alex
Subagent
Tech Support
Troubleshoot issues
Voice: Maya
Agent Transfer
Transfer to Sales
Hand off to sales team
Dispatch Tool
Check Availability
Query calendar API
GET /api/slots
End Call
End — Resolved
Issue resolved successfully
Transfer to #
Escalate to Manager
Transfer to supervisor
+1-555-100-9999
Subagent
Scheduling Agent
Book appointment
Voice: Sarah
Subagent
Dispatch Tool
Agent Transfer
Transfer to #
End Call
Subagent
Greeting Agent
Welcome & identify intent
Voice: Sarah
Dispatch Tool
Customer Lookup
Search CRM by phone
POST /api/lookup
Routes by intent
billing
Subagent
Billing Agent
End Call
End — Resolved
tech
Subagent
Tech Support
Transfer to #
Escalate to Manager
sales
Agent Transfer
Transfer to Sales
appointment
Dispatch Tool
Check Availability
Subagent
Scheduling Agent
Subagent
Dispatch Tool
Agent Transfer
Transfer to #
End Call

Each workflow is fully customizable. Whether you're routing restaurant calls to booking, healthcare calls to scheduling, or sales calls to qualification — the builder adapts to your needs.

Full Management

Online Portal

Monitor every call, manage agents, track performance, and update your knowledge base — all from one dashboard.

Real-Time Analytics
Call Logs & Transcripts
Sonia AI Management Portal
Agent Management
Knowledge Base
Integrations

We Set Up Everything For You

You don't need to be technical. Our team handles the complete setup — creating your AI agents, building custom voices, configuring your knowledge base, connecting your systems, and ongoing maintenance.

  • Full agent creation and configuration
  • Custom voice design and tuning
  • Knowledge base build and population
  • System integration (CRM, calendar, booking)
  • Ongoing maintenance and optimization
  • Dedicated account manager

Let's Build Your AI Workforce

Book a free 30-minute consultation. We'll identify your top automation opportunities and estimate the ROI.

Get Started → Back to Home